CERTIFICACIÓN EN INGLÉS B1 PARA PROFESIONALES DE LA INFORMÁTICA: IT CONSULTING EXPERT (NIVEL OFICIAL CONSEJO EUROPEO)
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Proveedor | IEDITORIAL |
59,00 €
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Objetivos
Contenidos
Objetivos
Contenidos
UNIDAD DIDÁCTICA 1. TECHNOLOGY AND SOCIETY
- Grammar
- – Word order in questions
- – Present Simple and Present Continuous.
- – Defining relative clauses.
- Vocabulary
- Reading: How has technology changed your life?
- Writing: Technology and its potential risks.
- Listening: Buying a computer.
- Speaking: Let’s come back to the past.
UNIDAD DIDÁCTICA 2. INFORMATION TECHNOLOGY
- Grammar
- – Past Simple regular and irregular verbs
- – Past Continuous
- – Questions with and without auxiliaries
- – So, because, but, although
- Vocabulary
- Reading: The ZX Spectrum
- Writing: Computers in the future
- Listening: Touch screens
- Speaking: The most important moment
UNIDAD DIDÁCTICA 3. THE INTERNET
- Grammar
- – Going to vs Present Continuous (future arrangements)
- – Will / won’t (predictions)
- – Will / won’t (promises, offers, decisions)
- Vocabulary
- Reading: A brief history of the Internet
- Writing: The Internet will change
- Listening: Internet addiction
- Speaking: What does the Internet mean for society?
UNIDAD DIDÁCTICA 4. SECURITY AND SAFETY
- Grammar
- – Present Perfect (experience) + ever, never
- – Present Perfect vs Past Simple
- – Present Perfect Simple + yet, just, already
- – Comparatives (as…as / less…than)
- – Superlatives
- Vocabulary
- Reading: Internet Safety
- Writing: Are you really safe?
- Listening: What parents need to know about Internet Safety
- Speaking: Telling stories
UNIDAD DIDÁCTICA 5. CUSTOMERS CARE
- Grammar
- – Uses of the Infinitive + TO and verb + -ING
- – Have to, don’t have to, must, mustn’t (Contraction: mustn’t = must not)
- – Expressing movement: Prepositions of movement.
- Reading
- – Read about the importance of customer care in the following article.
- Vocabulary
- – Useful expressions to make suggestions to improve negative service.
- – Customer focus.
- – Customer focus follow-up.
- – Useful phrases for a Rep and a customer.
- Writing: List of suggestions to improve negative customer care service.
- Listening: Face to face with customers.
- Speaking: You are in a meeting with a possible new customer. Answer their questions.
UNIDAD DIDÁCTICA 6. TELEPHONING AND E-MAILS/LETTERS
- Grammar
- – First Conditional: If + present, will + infinitive & Second Conditional: If + past, would + infinitive
- – May/might + infinitive (Possibility)
- – Should/shouldn’t (Advice)
- Reading
- Vocabulary
- – Good customer-oriented telephone techniques.
- – How to better understand the customer on the phone.
- – Useful phrases to make phone calls.
- – Exercise 1: Complete the sentences with the correct form (present or past) of phrasal verbs from the box.
- – Exercise 2: Match the two parts to make sentences and questions.
- – Salutations and closes in letters and emails.
- – Phrases to use in formal and informal emails.
- Writing: Write an email.
- Listening: Phone calls.
- Speaking: Spelling.
UNIDAD DIDÁCTICA 7. MEETINGS AND PRESENTATIONS
- Grammar:
- – Present perfect + for and since
- – Present perfect or past simple?
- – Used to / Didn’t use to / Did… use to…?
- Reading
- – Read the following steps for giving an effective presentation.
- Vocabulary
- – Different type of meetings. Match the different types of meeting (1-6) with the definitions (a-f).
- – Useful phrases to arrange a meeting.
- – Useful phrases to start a meeting.
- – Discussing facts.
- – Taking part in discussions.
- – Dealing with offers.
- – Ending a meeting.
- – Effective openings for a presentation.
- – Structuring a presentation.
- – Effective conclusions for a presentation.
- Writing: Prepare a short presentation on one of your company’s products or services.
- Listening: Chairperson talking at a meeting.
- Speaking: Practising asking for and giving opinions.
UNIDAD DIDÁCTICA 8. SOCIALISING (NETWORKING)
- Grammar
- – Passive: be + past participle
- – So, Neither + auxiliaries
- Reading: Networking trips
- Vocabulary
- – Safe small-talk topics.
- – Welcoming visitors to your company.
- – Giving directions.
- – Moving from small talk to business.
- – Free-time activities.
- – Keeping the conversation going.
- – Showing visitors around a place where you live or work.
- – Recommendations to visit a place.
- – Eating out: Explaining a menu.
- – At a restaurant.
- – Talking about family.
- – At the end of a meal.
- Writing: Plan a full day starting at 9 a.m. and finishing at night to make the best possible impression on two foreign potential clients.
- Listening: Visiting a company.
- Speaking: Socializing in a restaurant.