CERTIFICACIÓN EN INGLÉS B1 PARA PROFESIONALES DE LA INFORMÁTICA: IT CONSULTING EXPERT (NIVEL OFICIAL MARCO COMÚN EUROPEO)

– Comprender frases y expresiones de uso frecuente en el mundo de la informática relacionadas con áreas de experiencia que le son especialmente relevantes (información básica sobre sí mismo y su familia, compras, lugares de interés, ocupaciones, etc.).
– Comunicarse a la hora de llevar a cabo tareas simples y cotidianas que no requieran más que intercambios sencillos y directos de información sobre cuestiones que le son conocidas o habituales.
– Describir en términos sencillos aspectos de su pasado y su entorno así como cuestiones relacionadas con sus necesidades inmediatas.

UNIDAD DIDÁCTICA 1. TECHNOLOGY AND SOCIETY
Grammar
– Word order in questions
– Present Simple and Present Continuous.
– Defining relative clauses.
Vocabulary
Reading: How has technology changed your life?
Writing: Technology and its potential risks.
Listening: Buying a computer.
Speaking: Let’s come back to the past.

UNIDAD DIDÁCTICA 2. INFORMATION TECHNOLOGY
Grammar
– Past Simple regular and irregular verbs
– Past Continuous
– Questions with and without auxiliaries
– So, because, but, although
Vocabulary
Reading: The ZX Spectrum
Writing: Computers in the future
Listening: Touch screens
Speaking: The most important moment

UNIDAD DIDÁCTICA 3. THE INTERNET
Grammar
– Going to vs Present Continuous (future arrangements)
– Will / won’t (predictions)
– Will / won’t (promises, offers, decisions)
Vocabulary
Reading: A brief history of the Internet
Writing: The Internet will change
Listening: Internet addiction
Speaking: What does the Internet mean for society?

UNIDAD DIDÁCTICA 4. SECURITY AND SAFETY
Grammar
– Present Perfect (experience) + ever, never
– Present Perfect vs Past Simple
– Present Perfect Simple + yet, just, already
– Comparatives (as…as / less…than)
– Superlatives
Vocabulary
Reading: Internet Safety
Writing: Are you really safe?
Listening: What parents need to know about Internet Safety
Speaking: Telling stories

UNIDAD DIDÁCTICA 5. CUSTOMERS CARE
Grammar
– Uses of the Infinitive + TO and verb + -ING
– Have to, don’t have to, must, mustn’t (Contraction: mustn’t = must not)
– Expressing movement: Prepositions of movement.
Reading
– Read about the importance of customer care in the following article.
Vocabulary
– Useful expressions to make suggestions to improve negative service.
– Customer focus.
– Customer focus follow-up.
– Useful phrases for a Rep and a customer.
Writing: List of suggestions to improve negative customer care service.
Listening: Face to face with customers.
Speaking: You are in a meeting with a possible new customer. Answer their questions.

UNIDAD DIDÁCTICA 6. TELEPHONING AND E-MAILS/LETTERS
Grammar
– First Conditional: If + present, will + infinitive & Second Conditional: If + past, would + infinitive
– May/might + infinitive (Possibility)
– Should/shouldn’t (Advice)
Reading
Vocabulary
– Good customer-oriented telephone techniques.
– How to better understand the customer on the phone.
– Useful phrases to make phone calls.
– Exercise 1: Complete the sentences with the correct form (present or past) of phrasal verbs from the box.
– Exercise 2: Match the two parts to make sentences and questions.
– Salutations and closes in letters and emails.
– Phrases to use in formal and informal emails.
Writing: Write an email.
Listening: Phone calls.
Speaking: Spelling.

UNIDAD DIDÁCTICA 7. MEETINGS AND PRESENTATIONS
Grammar:
– Present perfect + for and since
– Present perfect or past simple?
– Used to / Didn’t use to / Did… use to…
Reading
– Read the following steps for giving an effective presentation.
Vocabulary
– Different type of meetings. Match the different types of meeting (1-6) with the definitions (a-f).
– Useful phrases to arrange a meeting.
– Useful phrases to start a meeting.
– Discussing facts.
– Taking part in discussions.
– Dealing with offers.
– Ending a meeting.
– Effective openings for a presentation.
– Structuring a presentation.
– Effective conclusions for a presentation.
Writing: Prepare a short presentation on one of your company’s products or services.
Listening: Chairperson talking at a meeting.
Speaking: Practising asking for and giving opinions.

UNIDAD DIDÁCTICA 8. SOCIALISING (NETWORKING)
Grammar
– Passive: be + past participle
– So, Neither + auxiliaries
Reading: Networking trips
Vocabulary
– Safe small-talk topics.
– Welcoming visitors to your company.
– Giving directions.
– Moving from small talk to business.
– Free-time activities.
– Keeping the conversation going.
– Showing visitors around a place where you live or work.
– Recommendations to visit a place.
– Eating out: Explaining a menu.
– At a restaurant.
– Talking about family.
– At the end of a meal.
Writing: Plan a full day starting at 9 a.m. and finishing at night to make the best possible impression on two foreign potential clients.
Listening: Visiting a company.
Speaking: Socializing in a restaurant.